Dear valued guest,
We fully understand how the spread of Covid-19 has dramatically affected your life and your intent to execute your travel plans. The global travel community is trying, like everyone, to navigate this extraordinary situation.
Our priority is to treat all our valued guests with the respect you deserve and offer the same or even higher level of service when regular travel flows resume. At the same time, it is our duty to protect – both in health and financially – everyone employed in or dependent on tourism.
Faced with the unprecedented turn of events, the Greek state, as well as other EU countries, recently passed a law that allows businesses in the travel industry to issue vouchers instead of extending an immediate refund. The vouchers cover your (deposit/prepayment) for bookings made until March 16th, with arrival dates until April 30, 2020 included. If you do not redeem your voucher within 18 months from the issue date, the entire amount will be returned to you at that time.
Regarding bookings made until March 16th, arrival dates after the 1st of May, please be patient, since we are working on it and possibly same conditions may apply.
We really do regret any inconvenience this new legislation may cause, but please bear in mind that, particularly in Greece, entire communities’ primary (sometimes sole) source of income comes from tourism. We truly believe we are in this together and want to thank you in advance for your solidarity.
We assure you that we will show you the same flexibility and respect, honoring your booking at any time over the next 18 months.
We thank you for your understanding and support, and very much look forward to giving you the warmest of welcomes in Greece when you are ready to travel.
We wish you health and optimism, and always remain at your disposal for any additional clarification you may require.
Please contact our Reservations Manager, Mrs. Nectaria Diakotsampi, at the following Email: email@example.com .
Meanwhile, we are updating our Cleaning and Disinfection Control policies, following recommendations from the Centers for Disease Control and Prevention (CDC), as well as our local Government authorities on disease control.
Till then #Stay Safe# and #Don’t Cancel-Postpone#